Mastering Net Promoter Score

Introduction

“Mastering Net Promoter Score” is a unique module; aiming at assisting all types of sales agents, all sectors, and all situations of sales negotiations. This module is designed from the practical experiences with the use of international theory and concept. Significantly, this module helps learners to create unique selling approaches to better negotiate with existing clients, past clients, and competitors’ clients. Furthermore, the trainer provides specific and practical examples from real work up three types of negotiations.

Purpose of the module

The purposes of this module are as below:

• Learn the origins of Net Promoter Score [NPS]

• Understand and adapt the processes to apply NPS in real world, and

• Help participants to learn, adjust, adapt, and apply NPS concept with three practical examples.

Main contents of the lesson

Clip 1 – Benefits of Net Promoter Score [NPS]

Clip 2 – The origin of Net Promoter Score [NPS]

Clip 3 – Current uses of Net Promoter Score [NPS]

Clip 4 – Principles and Steps to apply Net Promoter Score [NPS]

Clip 5 – Introduction to the practices of Net Promoter Score [NPS]

Clip 6 – NPS for creating new customers through clients

Clip 7 – NPS for selling to past clients

Clip 8 – NPS for selling to competitors’ clients